Refund & Returns Policy

Effective Date: 01 Aug 2026

At Orin Shop, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are happy to review the issue and provide an appropriate resolution.

Please read the following policy before requesting a return or refund.

1. Return Eligibility

We generally accept eligible returns within 30 days of delivery.

To be eligible for a return, the item should:

• Be unused and in its original condition.
• Be returned with original packaging where applicable.
• Include all accessories, parts, and materials supplied with the product.
• Not show signs of misuse, damage, or excessive wear.
• Be accompanied by proof of purchase or order information.

Certain products may have different return requirements where stated on the product page or at checkout.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.

Non-returnable items may include:

• Used or opened personal-care products
• Products that cannot be resold for hygiene reasons
• Gift cards, where applicable
• Clearance or final-sale items, where clearly identified
• Products specifically identified as non-returnable on the product page

This does not affect any rights you may have under applicable consumer protection laws.

3. Damaged or Defective Products

If your order arrives damaged, defective, or with a manufacturing issue, please contact us as soon as possible.

To help us investigate the issue, we may request:

• Your order number
• A description of the problem
• Photographs of the product
• Photographs of the packaging
• Any other information reasonably necessary to evaluate the claim

After reviewing the issue, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances.

4. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

We will review your order and work with you to correct the issue.

If an incorrect item needs to be returned, we will provide return instructions where appropriate.

5. How to Request a Return

Before sending an item back, please contact our customer support team.

Please include:

• Your full name
• Order number
• Product name
• Reason for the return
• Photos, if the item is damaged or defective

Do not send products to an address unless our support team has provided return instructions.

6. Return Shipping

For approved returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs unless otherwise required by applicable law or stated by Orin Shop.

If the return is due to an incorrect, defective, or damaged item, we may provide appropriate assistance with return shipping.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

7. Refunds

Once we receive and inspect an eligible returned item, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account after it has been processed.

8. Partial Refunds

In certain circumstances, a partial refund may be provided, including where:

• An item has been used or damaged after delivery.
• Parts or accessories are missing.
• The returned product does not meet the applicable return conditions.

Any partial refund will be determined based on the circumstances of the return.

9. Exchanges

Where available, eligible products may be exchanged for another item.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider or bank.
3. Allow additional processing time where applicable.

If you still cannot locate the refund, please contact us so we can assist you.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow the applicable return process.

12. Refunds for Undelivered or Returned Packages

If a package is returned to us because of an incorrect or incomplete shipping address provided by the customer, refusal of delivery, or another customer-related reason, we may contact you regarding available options.

Additional shipping charges may apply if the package needs to be reshipped.

13. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any statutory rights or consumer protections that cannot legally be waived.

Where applicable law provides you with additional rights concerning defective, faulty, misdescribed, or otherwise non-conforming products, those rights remain unaffected.

14. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

Orin Shop
Email: info@orinshop.com
Website: https://orin-shop.online